Service Desk

Arraya Delivers a Superior Help Desk Experience

A well designed Help Desk solution supports daily business operations and helps mitigate minor issues before they snowball into major headaches.

Efficient and technologically empowered help desks are able to minimize disruptions, support end-user productivity, and enhance customer satisfaction. They are also a valuable source of operational signals that inform smarter decision making.

Reduce Repeat Work

Our goal isn’t just putting out the same fires over and over. It’s to meaningfully reveal common root causes of issues so that corrective action can be taken. We learn from every issue and convert that knowledge into operational guidelines that reduce the overall number of tickets and shrink call duration.

Streamline Intake and Escalation

Every single incident is captured by our ticket system and then categorized, prioritized, and routed to the expert that is best able to effectively and promptly address it. We eliminate bottlenecks with intelligent automation so that users get the help they need fast and IT’s burden is minimized.

Improve Analytics and Reporting

Arraya’s Team Leads generate clear and comprehensive reports that flag problem areas in need of improvement and successful implementations that should be duplicated elsewhere.

Promote End-user Independence

Our easy-to-use but extremely feature-rich self-help portal offers users an approachable opportunity to find answers, share insights, and solve problems without IT’s assistance — which makes users more self-reliant and organizations more efficient.

Create a Consistent Brand Experience

All end-user touchpoints are structured to look like they are coming directly from your company. Logos, photo messages, and even visual and verbal design languages can all be customized to create a seamless, familiar, and gratifying experience for users.